Your information matters
Privacy Policy
Last updated: October 20, 2026
My Parents Concierge (“Parents Concierge,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and share personal information when you contact us, use our website, or arrange our non-medical support services.
Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, phone number, email address, and mailing address.
- Information about the person receiving support, their preferences, accessibility needs, schedule, and emergency contacts.
- Service, appointment, transportation, billing, and payment information.
- Messages, feedback, consent records, and other information you choose to provide.
- Basic technical information generated when you visit our website, such as browser or device information, traffic logs, and language preferences.
How we use information
We use personal information to respond to inquiries, assess service needs, schedule and deliver services, communicate with clients and authorized family members, process payments, maintain records, improve our services and website, protect clients and our business, and meet legal or regulatory requirements.
Consent
We collect, use, and share personal information with your consent or as otherwise permitted or required by applicable law. You may withdraw consent for optional uses at any time, subject to legal, contractual, and service-related limitations.
When information may be shared
We do not sell personal information. We may share only the information reasonably needed with authorized family members, service providers, contractors, payment processors, technology providers, or professional advisers who help us operate. We may also disclose information when required by law or when necessary to address an urgent health or safety concern.
Safeguards and retention
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. We retain personal information only as long as reasonably necessary for service, business, legal, insurance, and record-keeping purposes, after which it is securely deleted or anonymized where appropriate.
Website preferences and third-party services
Our website may use browser storage to remember your language choice and may rely on hosting, translation, email, analytics, or other third-party services. Those providers may process limited technical information under their own privacy terms.
Accessing or correcting your information
You may ask to access or correct your personal information, or ask questions about our privacy practices. We may need to verify your identity before completing a request.
Contact us
For privacy questions or requests, contact:
My Parents Concierge
info@parentsconcierge.ca
437-545-4520